• To register for online shopping, you’ll need a valid email address, contact number, billing address, and a payment method (such as a credit or debit card). Once you’ve provided these details, you’ll be all set to start shopping with us!

• Yes, once following the registration steps.

• To reset your password, go to the login page, click "Forgot password?", enter the email associated with your account, and follow the instructions in the password reset email to set a new password

• Unfortunately, you can only create one online profile per email address.

• To update your contact details, simply log into your account and go to your profile settings. From there, you can edit your email address, phone number, and other contact information.

Shopping with us is easy! Simply follow these steps:

• Browse our collection and add your favourite items to your cart.
• Once you're ready, click on the cart icon to review your selections.
• Proceed to checkout, where you'll enter your delivery details and payment information.
• Confirm your order, and we’ll take care of the rest!

Finding the perfect item is simple! You can:

• Use the search bar at the top of the page to quickly find specific items by name, category, or keyword.
• Browse through our product categories to explore different styles.

• No: Unfortunately, not. If you’re not ready to checkout, consider moving them to your wishlist so you can easily find them later.

• No: Unfortunately, once your order has been confirmed, we're unable to make changes. Please double-check your details before finalizing your order.

• No: Unfortunately, once your order has been confirmed, we're unable to make changes. Please double-check your details before finalizing your order.

• If you need to cancel your order, please contact us as soon as possible. We can only cancel orders before they’ve been processed and shipped. Simply email us with your order details, and we’ll assist you right away!

• Unfortunately, we’re unable to accept orders by phone or email at this time. Feel free to place your order directly through our website for a quick and easy shopping experience!

If you're having trouble adding items to your shopping bag, try the following:

• Refresh the page or try using a different browser.
• Make sure the item is available in your selected size and colour
• Check your internet connection to ensure it’s stable.

• We’re happy to deliver to any location across South Africa!

• Currently collections are only available from our Gateway store in Durban.  Please sign up to our newsletter to be notified of changes, such as this, to our site.

• Currently, we are only able to offer delivery within South Africa. We hope to expand our shipping options in the future!

• No: Unfortunately, we only accept payments from within South Africa. We hope to offer international options in the future!

• Delivery is free for an order over R 650
• Delivery cost of R 75 for orders under R 650
• Click and collect is free at Hub Gateway

• Delivery will take up to 3 to 5 working days.

• Delivery times are between 07h00 and 18h00.

• Unfortunately, we’re unable to split the delivery of orders between different addresses at this time. We appreciate your understanding!

• This can be done under the profile / account page however once a delivery is shipped you cannot edit your address.  Please email: online@hub.co.za or phone 031 702 9247 with any urgent queries.

• Track your order here

• You will receive an SMS on the morning of the delivery confirming delivery on the day. If you are not home or the driver fails to deliver, you will receive a SMS notification advising such. 

• Delivery address cannot be updated: Unfortunately, once an order has been processed, we're unable to change the delivery address. We recommend double-checking your details before confirming your order. 

• No: Unfortunately, once your order has been confirmed, we're unable to make changes. Please double-check your details before finalizing your order. 

• Unfortunately, you can’t send your order back with the delivery courier. To return an item, you must contact us at returns@hub.co.za  We will provide a quote for the courier cost to return the goods.  Please note that returns will need to be sent to the following address: 20 MARSHALL DRIVE, MOUNT EDGECOMBE, 4302
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• To pay for your online order, simply follow these steps:
• During checkout, select your preferred payment method (Credit/Debit Card, PayFlex & PayJustNow).
• Enter the necessary payment details (card number, expiration date, CVV, payment plan etc.).
• Review your order and ensure all information is correct.
• Complete the payment by confirming the transaction.

Once your payment is successfully processed, you’ll receive an order confirmation email.

• Yes, shopping with The Hub is completely safe. We use the latest encryption technology and secure payment gateways to protect your personal and payment information. Our website is designed with your security in mind, ensuring a safe and smooth shopping experience.

• 3D Secure (Three-Domain Secure) is an additional layer of security for online credit and debit card transactions. It helps protect against unauthorized card use by requiring authentication during the payment process. When you make a purchase, you may be asked to verify your identity through a one-time password (OTP) or biometric recognition, depending on your bank or card issuer. This extra step enhances security and helps reduce fraud, ensuring your transaction is safe.

• When you make a purchase, you may be asked to verify your identity through a one-time password (OTP) or biometric recognition, depending on your bank or card issuer. This extra step enhances security and helps reduce fraud, ensuring your transaction is safe.

• No: We aren’t accepting Gift Vouchers as payment options at this time. Please sign up to our newsletter to be notified of changes, such as this, to our site.

• You can pay at any Hub branch countrywide.
• Set up a debit order by calling 0800 843482 (toll-free).
• Pay via EFT by loading the HUB as a beneficiary through the major bank pre-lists.

• Paying your account on time helps you avoid late payment penalty fees and ensures that your available credit is not suspended.

• Contact the collections team toll-free on 0800 110035 for assistance in getting back on track with your payments.

• Selected vacancies are advertised on Indeed and through recruitment agencies.